Your Tenant Will Always Know When, Where and How Much To Pay

At least one week prior to the end of the month, tenants receive their monthly rental invoice via email or mail. The monthly rent invoice will include a detailed breakdown of any rent and applicable lease or utility charges.

Have the Protection You Need, When the Need Arises

Given the complexity of insurance, having proper coverage makes all the difference when your asset experiences a loss. In order to ensure the insurance company will pay a claim, it is critical that you have adequate coverage with a credible carrier. Allow the Aspen Concept team to help find you the right insurance policy at a competitive rate. Our team will obtain quotes and help guide you through every step of the process.

We Field all Tenant Requests, Alleviating You of any Hassle

With vast experience in handling tenant requests, we know exactly what residents expect. Same-day response is provided to confirm all requests are received and our team can be conveniently contacted 24 hours a day, 7 days a week, via phone and email.

When Maintenance or Repair is Required, We Ensure the Job is Done Quickly, Correctly and Cost Efficiently

By providing quick responses to all issues, we help keep small problems from getting bigger. Assistance is provided with the maintenance of items like HVAC systems, sprinkler systems, irrigation systems, and more. We can help you find the best price possible and make sure each job is of the highest quality and performed by insured, reliable companies.

Never Use an Inadequate or Incorrect Lease Again

We provide proper lease documentation to ensure you have the paperwork protection you need by tailoring each document to the specific requirements of your property. We prepare lease renewals to properly document tenant extensions and assist on both rent-stabilized and free-market leases. We are kept well informed of any changes in laws to guarantee you are up-to-date on current regulations.

Avoid Costly Delays in Approvals – We Stay on Top of Board Applications

We carefully track board packages to ensure timely preparation and processing. We offer assistance to apartment/townhome owners with completion of the board package, and the preparation of any checks/deposits needed. If you require renewal lease approval, we will work with you to ensure completion while assisting in building management with any questions or clarifications required.

Around the Clock, We are Here to Protect Your Interests When Emergency Strikes

Our team of experts is available 24 hours a day, 7 days a week to handle any property emergency. Each tenant is given our direct emergency phone number, so immediate contact can be made should the need arise. Our emergency response prevents a small issue from becoming a catastrophic repair. Our crisis management team has expertise in knowing who to call in emergencies and our on-site presence ensures you do not get taken advantage of in difficult times.

Reviewing all Expenses for Accuracy; Tracking and Recording Expenses

Every invoice we receive is carefully reviewed and analyzed prior to payment. Each invoice is thoroughly checked for accuracy to confirm there have been no errors in accounting, billing or overage charges.

Is it Time for an Update? We’ll Oversee any Size Renovation to Bolster Rental Income

We oversee any project, no matter how big or small, to bring the property up to market expectation. By maintaining strong relationships with contractors, we can save you a tremendous amount of money. We only use quality vendors who we closely supervise to ensure the job is done right and on budget. Since it is nearly impossible to manage a construction project from outside the local area, our project management team meticulously oversees the renovation process to make sure your money is being used efficiently.

Know What’s Going on in Your Building, Even When You’re Away

To keep you informed of the operating affairs of your condominium or co-op building, an Aspen Concept team member can attend your annual unit owner’s meeting. We take detailed notes of the information distributed at the meeting and provide you with all the latest updates on your building’s operations. We are here to help decode any issues that occurred during the meeting and will stay on top of all conversations.

Detailed Income and Expenses Statements Provided to You On-Time, Every Month; Tax Preparation is Easy With Our Year-End Statement

Tracking the financial activity of your asset is made easy with our monthly and annual accounting statements. By the 15th of every month, you will receive our monthly owner’s statement which details the income and expense activity of your asset. All receipts are attached for ultimate transparency and tracking purposes. Easily track your monthly statements on our website and access financial reports that can be shared with investors. This makes annual required tax filings simpler and less expensive as the financial reporting is done for you.

Renting Your PropertyFurnished? Your Inventory is Recorded and Tracked

We track all inventory and keep detailed records of furnishings in your property. Tenants sign an inventory statement upon moving in so there are no disputes upon the tenant vacating the property. We will also replace any broken or missing items so they are present for the next tenant. If you would like to rent your estate furnished, our staff decorators can provide expertise on furnishings based on the specific needs of your property.

Keeping Tabs on Your Property, so You Don’t Have to Worry About the Unknown

When your property is not occupied by a tenant, our team makes routine inspections to ensure everything in the property is in good condition. We help maintain the safety and security of your asset and will check for any maintenance issues. In the event that a deficiency is found, we take photographs and report it to you, so you can keep track of the condition of your property.